Frequent diconnects on live with xbox 250GB

Ok, I can't find mine.  Below is my information.  My live account/connection has had very few issues in the past.  The only recent change to the network/devices is my purchase of the new xbox 250GB w/ Kinect.  All other devices on network run fine.  Random disconnects happen every 10-15 minutes.  I have tried to watch 1 movie now for 3 days on netflix.... 

Xbox auto login to my account on power up, navigate to nexflix, start movie, disconnect w/in 10 minutes.  I jump out and back to dashboard, and it reconnects automatically.

What Country/State/Province do you live in?    US/Georgia
Modem brand & model number:  westfall / c90-610030-06 revision G
Router brand & model number:  linksys/ srx400
Network Connection Type: Wireless
If Wireless, what type of encryption are you using? WPA
Things you have tried:  factory reset, reset modem/router
Is UPnP Enabled? Unknown
Is NAT Type Open? Unknown
Any Error Codes you encounter: none
What type of internet do you have? DSL
Who is your ISP(Internet Service Provider)? ATT / Bellsouth
When you run "Test Xbox LIVE connection" what is the exact message shown on screen? None.  network test is successful...

"Status" below:

Error Status report

w: 0000-0021

x: 0000-F001

y: 20A8-4840

z: 0000-0000

ID:FFFF-FFFF

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

How far is the console from the router? Is there anything blocking their path? For starters, I suggest moving the two as close together as possible. Please let me know how that goes.

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Neither of the devices you listed are wireless routers.  You have a DSL gateway and a switch there.  Assuming you are running an additional wireless router, bridging the Westell is probably going to be your best bet to start figuring out your disconnection issue.

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