Freinds list gone on 2 accounts

Well my x box froz I did the normal restart but then it wouldn't sing me into live so I swapped x boxers and the same it told me to re download my profile so I did and then it signed me in but without my freinds list I can't even send them a message from a old message or a friend request I thought it was a x box live thing that just needed to be left but then my oldest son said his freinds list is gone also but my youngest sons account is fine. Can some one help please
 

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Last updated July 4, 2018 Views 0 Applies to:

Hey there Vana! There's currently a status alert for friends lists for Xbox LIVE.

I would try:
-Delete your profile ONLY (do NOT delete profile and items; use this guide: support.xbox.com/.../profile-move-delete).
-Clear your cache (use this guide: support.xbox.com/.../clear-system-cache).
-Restart your console.
-Then try redownloadining your profile (use the first guide again).

Once the friends list woes all sorted out, everything should be golden. Keep an eye on the STATUS page for more updates. ^_^

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The Xbox support team is currently working on resolving the "Friends List" issues, you can check the status on the following link:

support.xbox.com/.../xbox-live-status

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