freezes on start up

simply freezes on start up; heres a picture

what to do what to do...

 

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Last updated July 4, 2018 Views 4 Applies to:

this also means I cant even get to the dashboard

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any lights on xbox?

any strange noises?

try starting the console without the hard drive.

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OP, please check out our sticky we have for console freezing issues. You can find it here: forums.xbox.com/.../7834.aspx

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3 green lights, already tried the hardive, it didnt work and the sticky didnt seem to help me heres a video of the problem:

tinypic.com/player.php

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@miss portia    i dont mean to sound like i know it all but this thread is called "freezes at startup" which means he/she cant get to the dashboard and he/she did say in another post they cant get to the dashboard so how are they supposed to clear the system cache :P

@alkaois i would ring microsoft :D

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@STEPHENCASEMORE - Understood, but at the end of the post it does mention another link for screen freeze issues on Support.Xbox.Com. The hope is that if you can't get to the dashboard, then you click on that link and check out the other options. You're right though, I should have probably just linked directly to that.

If removal of the hard drive didn't seem to work OP, I'd recommend a repair. You can set one up online here: myservice.xbox.com

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