On March 12, 2011, I purchased an Xbox Live renewal for 1 year with a promotion for a free game (there were 4 in total, but I had hoped to get Fable III). Since that time I have contacted Xbox by telephone several times. First to find out how to get the free game. Another time to find how to get the free game! Yet another to find out why the game was never sent after speaking to a representative. And finally tonight to find out why my free game was never sent. The representative tonight did not have complete details of previous calls, but at least this time I received a thorough explanation of how support works. Apparently the forums are the way to get things done, and if not follow up by phone (again) and then ask for a supervisor.
So, the ticket # is 1150668607. I have not received my free game 5 months later. I have seen many people have the same issue and they were still not satisfied with the level of customer service that they received. Perhaps the worse reply of all was when an Xbox representative replied by saying that the promotion could no longer be fulfilled. I'm sorry folks, but when I pay for something, I expect to get it. How would not receiving a free game ($49.99 value for Fable 3) be any different than paying for a year membership for Xbox Live and only receiving 2 months of the 12 months (again a $50 value). Well Xbox support, I am expecting this promotion to be fulfilled. How do future gamers know that their purchase is safe if you cheat current members? What would the value of a game be compared to the lost business of future renewed memberships? In one year, Microsoft would lose $10 alone and multiply that by several years and you see how quick revenues fall.
As I see it, Xbox is trying to wiggle their way out of giving what was promised because of the time that it took for this promotion to be fulfilled. Several gamers have posted with the exact same problem of not receiving their free game and it is either contempt for their customers or sheer stupidity that Xbox not uphold the promise of a free game for its customers. So Xbox customer support, let's start seeing some actual customer support.