Freaking Xbox Live No-login

Hi all, I've been trying to log into my Xbox live for a couple weeks now, but it won't freaking let me. It all worked fine until one day, it asked me to put in my email and password for 'security,'  I do, and I put in the right stuff, and it  will go to the "remember your password?" screen, and will pop up with how many friends I have online and stuff, but when I hit next, it tells me I have my email or password wrong. 

If I purposely put in the wrong info, it doesn't go to the remember your password screen, and doesn't tell me how many people are online. 

I know my info, I used it to log onto this website. 

I tried changing my password. No help. 

I did get past it once, by holding down the Xbox button at the remember your password screen, waiting for the console/controller shutoff options, canceling it, and choosing my avatar. This worked once, never again. 

The code it gives me when my info is correct is  80048821

The code it gives me when my info is not correct is 8015D002

I'm getting real tired of this ***, please give me an answer. 

Thanks!

-Quinn

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

same problem here damn im getting frustrated right now GRRRRR

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Hey folks! Try out these steps posted by one of our awesome Ambassadors, Taidara:


"

If you haven’t already, start by adding security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft account. This information is crucial to ensure that your account is well protected and meets the security standars that Microsoft now provides.

When this information has been added and updated, we can now start focus on the next steps, delete your profile, clear system cache and finally, recover your profile from LIVE.

How to delete Xbox LIVE profile safely

  1. Go to Settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Clear Xbox system cache 
 

  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y on your controller.
  4. Select Clear System Cache.
  5. Important: Clear your Xbox system cache 3 times in row.

Restart your console.

Download Xbox LIVE profile.

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.

Post back and let us know if you were helped by this."

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