Four button controller pass code!

I haven't been playing online for sometime due to work and such, so thought one day log in to play some games and update. But when I entered my four-digit passcode - either I forgotten it or the system didn't recognise the code!

I went to try and retrieve it and when asked for the answer to my security question, I didn't know the answer! Is there a way or would I need to speak to customer support for help. And what information would I need to supply before hand.

 

Cheers

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Although I'm not sure what info would need to be supplied you do need to call support to reset the code.

support.xbox.com/contact-us

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

This depends on what passcode you are referring to: the Family Passcode or the passcode you can create when you log into Live?  The former will require contacting support.  The latter just requires you to delete your profile (PROFILE ONLY!  Not "Profile and Items") and then redownload it.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.