Forgotten password, unable to login - Remember password option missing

Hi,

I'm becoming extremely frustrated with this account verification crap. It seems that we're harassed every other week with this annoying login verification rubbish.

Recently one of my sons accounts became corrupted, so we proceeded to jump through the verification hoops. We managed to download the the affected account Via the my parental account. However, only to find that the remember password option does not exist on any of our four consoles.

The problem is that we do not remember the pwd for this account. My son has never used the email address, never created new folders within it and never changed from the original pwd (which was auto-generated when created with xbox live family).

So, we currently do not have enough of the desired prerequisites to complete the online verification form.


How the hell can we regain access to my child's account!!?

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

If you can't reset the password though account.live.com/ResetPassword.aspx you will have to contact the account support here support.xbox.com/.../contact-us

Hope this helps!

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Thanks for the reply.

I have tried  account.live.com/ResetPassword.aspx with no luck. SO i will attempt to contact MS via support.xbox.com/.../contact-us.

I'll post back here with the outcome.

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Sounds good Vertecles! Let us know the results! ^_^

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