We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Have forgotten the pass code on my account, all info on website that I can find is about changing windows live password this is not the one I have trouble with. Does anyone know if its possible to retrieve/change/by-pass this?
Note “Microsoft account” is the new name for what used to be called “Windows Live ID.” It’s the email address and password you use to sign in to Microsoft services (including Xbox LIVE).
Find out more.
Now, enter your Microsoft account password.
Note If your account is an Xbox LIVE child account, the parent’s Microsoft account information is required to download the profile.
Select the storage device for your profile (for example, Hard Drive).
Your profile will begin downloading. Once your profile is downloaded, you can choose whether or not you want to require your Microsoft account password to sign into your profile.
Remember Password option
The Remember Password option is off by default, which means you’ll be prompted for your Microsoft account password when you sign into your Xbox LIVE profile.
Leave the Remember Password unchecked (off), if you want to be prompted for your Microsoft account password when you sign into your profile on this console.
Note If you’re downloading your profile to your own console, you can select the Remember Password option so that you aren’t prompted for your Microsoft account password when you sign into your profile.
You can now sign in using your Xbox LIVE gamertag on this console.
Important If you downloaded your profile to another console and you chose the Remember Password option, you can remotely remove the password so that your profile can’t be accessed on the other console. To learn how to do this, see
Password protect your Xbox LIVE profile.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.