Forgot the password of the e-mail adress that's linked to my Xbox-account.

Hello,

I've got quite a problem here.
My other account that i've used for around 3.5 years is linked to an e-mail adress of my dad.
Now, my dad doesn't remember the password of that e-mail adress, and he doesn't remember the answer to his security question.

So now i can't log in to the account, but i have to, because if i don't, i can't play online on the Xbox.

We've tried filling in stuff like: The last people that you've send an e-mail to, etc etc, but we didn't provide enough information, so Microsoft didn't send an e-mail to change the password. 

Is there any way i can link the Xbox-account to an other e-mail? Because if you can't log in to the e-mail adress linked to the account, how could you even manage that..? 

I hope that my story isn't too hard to understand.

Regards,

FiredFiend68306

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

You can try and call 1-800-4MY-Xbox but if you don't know the password or secret question, they are going to have trouble helping you as well.

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Hey there Fiend! Before calling, try out http://xbox.com/forgot and see if that helps at all. Let us know, thanks!

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