Forgot password for parent account!

Ok so with the recent T&C update it is required that my parent puts in their password to confirm their acceptence. however the account password has been lost and the account hasnt been used in years. Also there is no way that it can recovered because the account is linked to another account which cannot be used.

Please please help :D

 

Question Info


Last updated July 9, 2018 Views 1 Applies to:

Hello,

You will need to first gain access to the parental account in order for you to be able to successfully agree to the terms and conditions. You won't be able to change the parental e-mail without being able to login to the prior e-mail that's listed.

The parent must agree to the new terms first and then you can login to your own account and accept them. If you don't have access to the parental account you will need to try to reset the password found here. If that doesn't work try to fill out the Microsoft Account Recovery form found here.

If you're unable to either of those things then you may be out of luck. You can try to contact phone support and see if they are able to assist you in some way.

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