My account was made about 5 years ago. I have been using it ever since and have moved it to only one new system since i made it. The problem is now with the proofs update i cant get online since i dont know the password or the security question answer any more. the only thing i do have is the billing information the console information for the console its on. i have been trying to get a new password so i could switch the emails ever since we switched service providers which deactivated the original email. i have already talked to support multiple times and that has not worked, so i anyone has any suggestions because i would like to get it so one i dont have to sell my xbox because im not creating a new profile when i have all my downloadable content on mine and i would like to switch it over to the xbox one when it is released.