Forgot my password and the email is deactivated

My account was made about 5 years ago.  I have been using it ever since and have moved it to only one new system since i made it.  The problem is now with the proofs update i cant get online since i dont know the password or the security question answer any more.   the only thing i do have is the billing information the console information for the console its on.  i have been trying to get a new password so i could switch the emails ever since we switched service providers which deactivated the original email.  i have already talked to support multiple times and that has not worked, so i anyone has any suggestions because i would like to get it so one i dont have to sell my xbox because im not creating a new profile when i have all my downloadable content on mine and i would like to switch it over to the xbox one when it is released.   

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Hey there Trim!

If you've already used the options on xbox.com/forgot and they haven't worked for you, your next option would be to use the Contact Us page to set up a support call with an account specialist. I suggest asking to be escalated to the Advocacy Team so they can go through your options with you.

I hope this helps. =)

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I had this problem its very long winded but werth the try. Email the company that owns ur email address is hotmail/google ect. Get them to re activate your account by either calling them or email. It may take a few google searches to find details. Also contact Xbox support as they talked me through it. When your account is re activated it will automatically ask for password ect. Then you should be able to change password. Or go into my account on pc for Xbox.com and there is an option to change primary email. Create new email with whoever you wish, add that email as primary account. Any more help needed feel free to pm me. Good luck

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