Forgot email

I Forgot my password for my xbox 360, the problem was that i suddently had to sign in with the password to play xbox live, and then i didn't know it. i can't reset it because if i try to get it emailed it will email it to the account i can't remember the password of and i don't remember the anwser for the security question.


Question Info

Last updated July 4, 2018 Views 4 Applies to:

There are a couple of options that will allow you to still be able to get that password reset for your gamertag. If you go to and click on Can't access your account. Enter the account email and caption and then click next that will take you to the password reset options. Click on the blue link that says I can't Use any of these options. That will have you provide an alternate email and fill out a questionnaire.  The process usually takes between 20 minutes to 2 hours to get a response.

If that doesn't work to reset the password.  The next step is to phone or chat into xbox support and they can escalate your account up for a password reset from the account team. They will need the password request number from that form you filled out and the console id from your xbox. That can be found on the 360 by going to settings, system, console settings, system info. Second number at the top of the screen will be the console id.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.