First setup , power screen problem

I have recently bought a new xbox one but during the first turn on , after downloading the necessary updates and choosing the language and time etc. the power menu comes up where it says : "there are two power options for your Xbox while you're not using it. Lets take a look."  However after processing all i get is a blank screen except that i see the green lines of the progress and the "power" step line. 

Im using a hdmi to av converter but i had no issues with video other than this.  Im using the console on a solid desk not on carpet , and i havent found any other topics that would suggest anything to this  problem. 
I would appreciate any help .


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hey there follow the link below for troubleshooting tips.

Once done click on " Your screen is blank after you install a system update" and follow those steps.

Regards -Justin.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.