First setup , power screen problem

I have recently bought a new xbox one but during the first turn on , after downloading the necessary updates and choosing the language and time etc. the power menu comes up where it says : "there are two power options for your Xbox while you're not using it. Lets take a look."  However after processing all i get is a blank screen except that i see the green lines of the progress and the "power" step line. 

Im using a hdmi to av converter but i had no issues with video other than this.  Im using the console on a solid desk not on carpet , and i havent found any other topics that would suggest anything to this  problem. 
 
I would appreciate any help .

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey there follow the link below for troubleshooting tips.

support.xbox.com/.../tv-or-monitor-screen-is-blank-while-connected

Once done click on " Your screen is blank after you install a system update" and follow those steps.

Regards -Justin.

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