This is a rather long story so please bear with me. I have an Xbox Live Gold account which I can access and have no problems with.
My 2 children also each have Xbox live free account which we use all the time (stored on our Xbox). I am the Parent account for these and have to authorise friend requests and accept the new T&C's etc. Since setting these accounts up around 2.5 years ago I have never once needed the password. I've now realised that I can't remember the password, and to make things worse I can't remember the "Famous Person from History"; now at the time I remember thinking this is a stupid question why can't I have something like Pets name etc. However I figured I could always use the Password Reset by email function, which is where my problem begins. The ISP that their email accounts were with closed late 2010 after being taken over by SKY, and the email addresses are no longer valid.
This leaves me with a dilema, I need to update their email addresses, but I can't reset their password by the normal channels. Because I can't remember the famous person and the email address is now dead. (I know what the email address was, I know the childrens real names, and GamerTag's, I'm also pretty sure I put their Date of Births on there but that doesn't help). Like I say I have the accounts on my Xbox and I can use them, I just can't seem to have them reset. The WLID support page asks questions like "who have you sent an email to recently" or "subject line of a recent email". they have never been used for messenger / email or anything like that so these are all useless questions. they have only ever been used on the XBox but it doesn't ask for their GamerTag, my parent ID or anything?
As the Parent account (and the one who has to accept the updated T&C's) how can I get their account reset so I can update their email addresses?
I realise I can set them up a new GamerTag and start again, but they loose all their game achievements and XP points, and have to re-invite all their friends. It seems ridiculous that as I am the parent and our accounts are obviously linked because I get notifications and have to accept / authorise friend reqiests, I cannot have them reset.
Please can someone help me, I've been trying to get this sorted out for about 4 months and am slowly losing the will to live.