I have just been a victim of the so-called "FIFA 2012 Hack". Someone accessed my console and spent all my MS Points on FIFA 2012 consumables, a game I do not even own not have I ever played (even though it now shows in my account activity). I have been lucky they did not used my credit card to purchase more points. A reluctant yet kind customer support representative opened a hacking report ticket on my account. I hope it'll bear fruits.
Some things bug me though.
1. Since noticing the incident, I have browsed the internet looking for answers. It seems this problem is getting pretty wide-spread. Googling "FIFA 2012 hack" will reference hundreds of links to forums and other internet pages, even serious gaming and computing resources like ARS Technicha and Joystiq, but neither Microsoft nor EA seems to acknowledge the problem, instead saying customers may have got dragged in some email phising scam. I know most people will try and defend themselves against these claims, and I have no means to prove I have not been the victim of such scam, but I have been an avid internet user for a very long time now, and I know how to be careful of such things.
2. A lot of people are reporting their issues are still not resolved, even after months of waiting. Does Microsoft have an official policy on this? I have been an XBL customer for almost 4 years now, and I have spent a fair amount of money on subscriptions and consumables. I do not know if I am legally entitled to anything, and frankly I don't care much. At the very least I'd expect a "We're sorry, we know it's not your fault" type of message.
3. After logging in to my account, I have noticed someone knew had been added to my friends list. I did not thought much of it at first (I still hadn't realized I had been scammed), so I did not wrote down this account's name. I should have. Is there a way to see people who've previously been on your friends' list? I could at least file a complain about this player, and maybe save someone else the hassles I'm going through right now.
I don't know if I'm expecting anything out of this. Has anybody had this type of issue resolved in the past? I guess I'm just waiting with no news from Microsoft and it's bugging me a bit, not knowing what's happening, and having been a "good" customer for so long.