Dear xBox Technical Support Team,
I received and xBox 360 Black Elite system a few years ago as a Christmas present. The unit was brand new out of the box. Sometime last year I had a problem with my system and mailed it in to you guys for repair. Sometime last year I had an issue with the red rings and mailed my xBox 360 in for support. The unit was returned to me and I was told that the hard drive had been replaced. Outside of losing a few save games there was no further issue. Sometime later I had a problem with the power adapter and received a new unit in the mail.
I have stopped using my unit to play video games for more then a year now. I strictly use it as my sole source of television through the Netflix and now Hulu services. I have updated every time it was available. Today, May-19-2011, I started downloading your new update and left the room as my xBox downloaded. When I returned the screen had a large white box with a black frame around it. The black frame said: "System Update Failed," and the large white box said: "Can't update your console. Please visit www.xbox.com/support.
Status Code: 3151-335A-B380-0402-C000-0001
I restarted my xBox and that process repeated itself. The system would say that it would load the new update and get about 1/5th the way through before freezing. At which point the same white box and black framed screen appeared. I called your tech support and explained the issue. At which point, I was told that I had modded my console or done something illegal to alter it in some way and voided its use. Your tech support was quite adamant about this and implied I was a liar when I had said I have never done any such thing. "I have never modded, opened, or done any other sort of technical things to my xBox unit." The fact that someone would accuse me of such a thing when I'm already frustrated about being unable to use my system is extremely disheartening. I really do not know what to do at this time.
I have since that time spoken with more reasonable and less rude tech support; however, all of which have told me that they can not simply send me a mailer to send the unit in to be inspected. I am positive that under any inspection you will see the unit has never been modded. The only thing I can imagine could have happened is that this is a result from the initial repair I sent the unit in for last time. I truly feel helpless about the situation at this time. The xBox though I do not play games on it is the sole source of television in our household and dvd player. It feels the same way as if someone had hit my car and drove off. Clearly I will never go so far as to take you to small claims court. As of right now my $400 xBox, many games, Netflix subscription, xBox live subscription, and Hulu subscription are all completely worthless. To add insult to injury I'm being told this is somehow my fault. Again, I have never done any "modding," pirated software use, or physical changes to my xBox. I am simply a customer that has been cheated out of their money, and if someone would actually take a look at my unit they would see that.