If this is the wrong forum, please move it to the correct one.
I had an issue around Rock Band 4 and DLC downloads. Attempting to access chat support via Chrome would not get past step 2, selecting the support type.
Move over to IE and four out of six attempts I would get the floating page saying something akin to session cookie does not match chat cookie. On one of them I got the floating window to populate content but it failed to initialize the chat system. On the other one that loaded the chat window it went all white while I was typing to the agent.
Very, very frustrated at this point I decided to use the call back support option. That call cut off while giving my email address. I am now so frustrated by the lack of any support being able to be achieved and the wasted time I am giving up for the day.
The level of support received is sitting at the same level as I have received from Madcatz for their messup and Harmonix for theirs. That level happens to be the gutter.
Thanks for the poor experience.