My Day One Controller is faulty. The LB button is not responsive and the "X" button sticks in until you squeeze the top of the controller together.
I contacted support who whilst friendly were not in the slightest bit helpful. I think it's outrageous that:
a) On a brand new product we should cover the return costs
b) Turn around can apparently be unto 3 weeks. That's 3 weeks effectively with an unusable console.
When what you should be doing is:
a) Sending a replacement immediately a long with a free return postage label.
b) Taking CC/DD details incase return accessory is not sent so customer can be charged.
I tried my retailer who had no more stock and would of had to replace the whole console if/when they do get more so could only offer me a full refund. I have to say unless support buck up and start treating customers with faulty products more respectfully I will be taking a refund and switching to another console platform. I expect a much better service from MS.