Faulty Controller and a Bad service

I'm very unhappy with the way I've been treated and im an Xbox ambassador! I have been an Xbox fan for years and years! I've even given my own time to help others with there Xbox issues, yet I have a problem with my Xbox One controller and im offered nothing in return. I'm not happy that im not being compensated for this issue. The controller is the main part of the console meaning that if I send it for repair I cannot use my Xbox one for what it is intended for....gaming! I have a selection on £50 games I cant play along with an xbox live account which I also wont be using and the fact the console has cost £430 I expected more!

It will take upto 20days  to replace once they have received the controller. I also have a pre-ordered copy of Titanfall for on the day of release which I wont be able to play! Its a joke that they cannot send out a replacement and take credit card details so that if the controller is not sent or the controller is not determined to be broken they can charge me.

Ive not been offered any compensated for my troubles, like Xbox Live, tracked postage cost, (I use my Xbox One everyday)

And to say ive given my own time for free to help others on behalf of Xbox and MS and im treated so poorly

This is not what I expected at all. Maybe if instead of people winning free controllers they could give those unfortunate enough to have a broken controller a free controller!



Question Info

Last updated July 4, 2018 Views 3 Applies to:

Just been through the exact same problem with the so called support team and having stressed I'm not happy with being left with no controller. makes my live membership and console useless for weeks...I was told to take it back to the shop I bought it from if I wasn't happy and exchange it for a PS4....and because of the attitude I received I probably WILL......8 year membership means nothing to Microsoft

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