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Ive forgot the password and secert question answer, is there another way to reset this ?

 

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Last updated July 5, 2018 Views 4 Applies to:

You will need to call support to sort this out.  1-800-4MY-XBOX in North America

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The only way to reset your password is to click the "forgot your password" link underneath the password on the sign in page. You'll have to go through the process, email yourself a reset link or fill in the customer support form and wait for them to email you the link. Once you have the password you can go and change the secret question on accounts.live.com.

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