Family Settings

Alright so last night I went on and I tried to change some of my "Family Settings" but once I got onto it, it required a pass code. I set my pass code over a year ago and I can not remember It. Is there anyway to change the pass code so I may access my Family Settings.

 

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Last updated July 5, 2018 Views 3 Applies to:

The only thing I can think of at the moment would be to recover your account.  That erases the passcode for Live access (if you hve one).  I don't know about the Family settings.  BTW, don't bother calling support for you password...they don't have it.

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The Family Passcode can only be reset by 1) Entering the passcode, or 2) Answering the secret question. Recovering will not reset this code.

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To add to Mister Gwyther, you can also call support of both of those methods fail.

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