Family settings is keeping me off my account!

Had this problem for a while now. Tried resetting passwords and all kinds of things but nothing works as I have forgotten my fathers e-mail password and it is a very old e-mail which he does not remember. Also get a error code when trying to sign in! Also, will be turning 18 this year so will that change anything? Can I get rid of family settings the?

Any help is appreciated!


Question Info

Last updated July 5, 2018 Views 0 Applies to:

Hey there Dannebox360,

I know how frustrating this is, but the best way to resolve this issue right now is to answer the recovery forms on if you know your father's email. If you've filled things up and left no blanks, you'll receive an issue / account recovery number which you'll need to give to support so they can reset your father's password and send the email to you for resetting it.

Once that's done, you'll be able to sign in on his account and accept any terms of use that show up. Once you turn 18 too, you'll be able to promote your account into an adult one and get rid of the restrictions on your account too.

Note: If you do not know what your father's parental email is, I suggest you contact support and ask them if they can see what your parental email is. They have tools that can help you with this.

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