Family plan/Banned issue

Well my issue is that the credit card I had or still have on my account. I never use and it is overbalance so since it was xbox banned my account. But I was happy when I saw the family plan thing so I bought the family plan on a different account and added my banned account thinking it would get me unbanned. because It by rights has a payment method "Family Plan". But it seems that it is still banned and i was going to go on my xbox and go to subscriptions and select it. But since i don't have a sub atm i can't. So what i'm asking how can I like maybe take my old card off my account or just get the family plan selected on my account?


Question Info

Last updated July 5, 2018 Views 1 Applies to:

You need to call xbox support to deal with your billing suspension. If you are in the USA it is 1-800-4my-xbox.

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