Family Plan Migration

How long is the family plan migration supposed to take?  I was told it would take a week, which was two weeks ago and I see that I'm still in a gold family member.  What is the deal?

 

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Last updated July 5, 2018 Views 1 Applies to:

I've heard that Microsoft is doing the migration of Family Packs is waves so that they can isolate issues. My family pack has not been migrated yet, but is set to auto renew on 9/25 so I'm curious whether the renew date has something to do with it.

BTW, I've also heard that some Family Packs have already been migrated, so the process has started.

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Has anyone who was on your family plan been migrated???  Our family plan has had the migration done but I can still see some details of being on a family plan through the website but not on the console.  The free code you were given have you tried redeeming it on both the website and the console???  I know they're doing this in waves and that some are taking longer than expected.  Hope it gets sorted for you soon.

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I already called in, they were no help.  They gave me a free month of xbox live for my troubles which I still can't add because I'm in the family plan

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Call the support to get fast answer. It shouldnt take longer than few days.

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