family lock settings

so my 5 yr old kept purchasing games via xbox so i locked it awhile back and now i cant remember the code to unlock it....iv tried you tube and no luck ive tried various codes with no luck someone please help me unlock my xbox i cant even get it to play movies because everything is set to pg 13 

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Sorry to hear about your situation.

 

But, unless you can remember the passcode, the only way to unlock it is to contact Xbox Support (http://support.xbox.com/en-US/).  Unfortunately, they are the only ones who have access to the accounts.

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