Family Info

So im trying to change my content restrictions and as soon I get to settings it says "There was a problem getting your family info from xbox live 0x80bd004" (The code doesn't even work). After i close that pop-up and go into privacy and safety all it says is "Your content restrictions are in effect but cannot be changed until we connect with the service."  I cant even add my self to a family because whenever I do it just says there was a problem and try signing that person in again. So now my xbox one has been reduced to a paper weight since none of the games i bought work (BF4, Dead Rising 3, COD:Ghosts, and Ryse).

P.S Im on an xbox account that says im 16 but my windows account says im 18

 

Question Info


Last updated July 5, 2018 Views 27 Applies to:

Im having the exact same problem!! I just get this message when i try to fix it : 'There was a problem, We could not get your family info from Xbox Live. 0x80bd0004' and I cant play any games because of content restrictions on my Xbox one.

SOMEONE PLEASE HELP!!

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I had this problem too. I found it when i tried to live stream through the twitch app and it did not allow me. My fix was to power cycle the one. This fixed the problem for me and i can now go as i was before, and play as an adult. To learn to power cycle, Click Me!

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