Family Gold Pack Question

Ok so recently my tag nrd94v2 was suspended permently and i was wondering since i bought the family gold pack on that account if i can transfer the primary account (the one suspended) to one of my secondary accounts (meaning this one) if not i think thats this situation is really [Mod Removed] because my brother wanted some microsoft points and now i can't give him any cuz i normally did it with my family packs primary account, plus the suspension system is really messed up and take innocent gamers who were causing no harm, but i will be more relaxed if i can transfer the primary family member to my secondary account (meaning this one). and i have been on the phone with microsoft and no help has been really provided also they can't answer what i am asking above. If i cant get any thing resolved i will be calling the better business bureau.

 

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Last updated July 5, 2018 Views 3 Applies to:

i heard about the situation and thats really screwed up

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Nothing can be transferred from one account to another at any time, but when an account is banned, all associated subscriptions, points, games, etc are lost.

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yea i know but what can i do their system messed up but yea what am i to them other than (well was til this incident) a loyal customer.

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the thing is its not banned it is suspended, plus that account has never been had an xbox live suspension, and in the code of conduct it says

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If you have any further questions about your suspension, please post in the Suspension Forum forums.xbox.com/.../41.aspx

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yea i have been in the sections forums, they just tell me to post here and this is really getting annoying, when i call in i get thrown from accounts management, then to billing, then tec support, and tec support told me to post on here in the suspension forums so i did and then i was told to post here so y am i getting a run around and when i call in they say that my account is active and not suspended how is this even possable?  i mean i am sick of being told one thing and then another and cant get a straight answer it is really making me aggravated

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MoDEmZ: can you link me to the post where they told you to post here please?

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i was told over the phone and i have the referance number

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Yes, well I assume by "post on the forums" they are referring to Forum 14 - Suspensions. As mentioned before, all Suspension-related questions and issues need to be posted there for a response from the Enforcers.

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