Family Gold Cannot Grant Points in family section

When I try to add points, the Xbox tells me they have been added yet the points don't move. I purchased points from Xbox live. Thanks!
 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Sounds like the local profile is out of date or corrupted, and when an app or routine asks for data from it, it causes the involuntary disconnection. I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

1) Please do Settings | System Settings | Storage

2) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

3) When asked to confirm storage device maintenance, choose Yes.

* Re-download *

4) Tap the silver Xbox Guide button

5) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

6) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

7) Enter the password for the Microsoft Account.

7A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

8) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

9) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

10) Sign in, and retry.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hiya Scout. So you have followed the steps to "Grant an Allowance" and they have not moved yet?

Can you check commerce.microsoft.com, under "Points Activity" and let us know if you see the points being added/deducted there?

Thanks.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I tried the above suggestion to no avail.

Gifting points transaction are not showing up on commerce.microst.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Alright. So you have gone through the steps listed in our Xbox LIVE Gold Family Pack FAQ and are able to complete the process, but they just don't show as transferred? Have you been able to successfully transfer points in the past? Let us know. Thanks.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

That is correct. I followed all of the suggestions and I am unable to transfer points. I have successfully transferred points in the past.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hmm, interesting.  Let's check commerce.microsoft.com for both accounts.  Does it show the move there?  If it does, then let's try redownloading the profiles onto the console.  If it does not show the points having moved, do you see any errors in there?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.