Family Gold Account

None of the members of my family gold account can download M rated game demos. None of them are child accounts. I am the primary and have allowed everything on their accounts. Does anyone know why this is happening?

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

This is a known issue with the family plan. Even though you may have some of the sub accounts set as adult, they are still being treated as child accounts.

There was a rather large thread about it on the old forums that may have some more information for you - forumsarchive.xbox.com/.../ShowPost.aspx  I'm not sure if there is a new on the new forums or not though.  Edit: Here's an updated thread - http://forums.xbox.com/xbox_forums/general_discussion/f/20/t/795.aspx

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There is a work around for the demo downloads.  Start the download on xbox.com as long as they are adult accounts they can start the download on the website when they sign into the console it will download.

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