Family Gold Account - Transfer son's account from x-wife's to mine

Need to transfer son's gold membership from x-wife to my account.  After putting in email address related to son's account, system wants a sign in to xbox live.  I try with no success.  Do I need to sign in under the son's account?  Any other tricks after that point.  The x's membership expires 2/1/12 and I'd like to get this done soon.  Thanks

 

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Last updated July 5, 2018 Views 0 Applies to:

Hi losing, you will need to phone support to see if they can transfer the gold sub for you.

support.xbox.com/contact-us

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Hey Metal! Can you elaborate on the situation a little for me. So your son has his own account, yes? Are you being asked for parental WLID/password to access certain things, and is this your ex-wife's? The only way to remove this would be for your ex-wife to log into her parent account and remove your son from her control. Then the next time your son's account tries to log in it will be asked for a new parent, and that is when you can enter your information. Does that sound like it might help? Let us know, thanks!

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i found the answer off the xbox live online info.  After I added my son and it asked for related e-mail, I provided that e-mail and a new screen displayed for me to sign in.  I had to use my son's account sign in info and all worked great.  When I added him to my subscription, his remaining balance transfered over.  The x got a seperate e-mail from microsoft that the account she had was cancelled...as expected.  Good customer service to remove uncertainty.  Thanks for your attempts to help me!!!

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