Family Center Reports

Hi,

Can someone please explain why the timings for the reports on the family centre are miles off the mark in my instant.

I know for certain that it should only be a couple of hours a day, and that the console is turned off for the majority of the times in between.

It appears that the user is being automatically logged online at midnight on some of the days below.

20 January
Modern Warfare® 3 Ages 18+ Shooter 2 hours, 44 min.
21 January
Modern Warfare® 3 Ages 18+ Shooter 14 hours, 24 min.
22 January
Modern Warfare® 3 Ages 18+ Shooter 1 day, 1 hour, 36 min.
23 January
Modern Warfare® 3 Ages 18+ Shooter 1 day, 1 hour, 2 min.
24 January
Modern Warfare® 3 Ages 18+ Shooter 1 day, 1 hour, 47 min.
Skate 3 Ages 16+ Sports & Recreation 10 min.
25 January
Modern Warfare® 3 Ages 18+ Shooter 1 day, 1 hour, 23 min.
26 January
Modern Warfare® 3 Ages 18+ Shooter 11 hours, 52 min.
27 January
Modern Warfare® 3 Ages 18+ Shooter 1 hour, 17 min.
 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

Hey there Robbie! Are you certain this account is not signed in on a different console somewhere, maybe a friend or something? Or perhaps the TV is being turned off but the console is left on and in the game? Do these sound like they might be the cause of this issue? Let us know, thanks!

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Thanks for the quick reply to my problem.

Please have a look at the list below. This is the complete list after we started my sons account on the 14th January.

On the dates highlighted there is an entry at midnight for Modern Warfare 3 on each day, which i presume is where the inaccuracies originated from (the hours on 21st Jan are also affected by this).

He is definitely not online since it is on a family TV that is all turned off (inc console) each night, by myself.

During the period affected  the console was used by myself each evening after my son had logged off.

It is always possible that it could be a friend, but it looks like a report glitch due to the fact that it is the always the same game and always at midnight.

He has also only been online since Jan 14th, and just has a couple of friends at the moment.

The second issue that i have which i have only just discovered is that the reports for my own usage is completely missing for the dates between 24th and 27th Jan.

I would like to use the reporting system to demonstrate to and possibly control the online hours for the users i have in my family, but if the hours being recorded is inaccurate i cannot see this working.

I presume the report hours system is tied in with the timer system that is available on the xbox?

Many thanks.

14 January
Skate 3 Ages 16+ Sports & Recreation 1 min.
15 January
Skate 3 Ages 16+ Sports & Recreation 55 min.
Modern Warfare® 3 Ages 18+ Shooter 4 hours, 41 min.
16 January
Modern Warfare® 3 Ages 18+ Shooter 2 hours, 11 min.
17 January
Modern Warfare® 3 Ages 18+ Shooter 40 min.
18 January
Modern Warfare® 3 Ages 18+ Shooter 3 hours, 30 min.
19 January
Modern Warfare® 3 Ages 18+ Shooter 1 hour, 56 min.
20 January
Modern Warfare® 3 Ages 18+ Shooter 2 hours, 44 min.
21 January
Modern Warfare® 3 Ages 18+ Shooter 14 hours, 24 min.
22 January
Modern Warfare® 3 Ages 18+ Shooter 1 day, 1 hour, 36 min.
23 January
Modern Warfare® 3 Ages 18+ Shooter 1 day, 1 hour, 2 min.
24 January
Modern Warfare® 3 Ages 18+ Shooter 1 day, 1 hour, 47 min.
Skate 3 Ages 16+ Sports & Recreation 10 min.
25 January
Modern Warfare® 3 Ages 18+ Shooter 1 day, 1 hour, 23 min.
26 January
Modern Warfare® 3 Ages 18+ Shooter 11 hours, 52 min.
27 January
Modern Warfare® 3 Ages 18+ Shooter 1 hour, 17 min.
28 January
Modern Warfare® 3 Ages 18+ Shooter 2 hours, 8 min.
Call of Duty®: WaW Ages 18+ Action & Adventure, ... 27 min.

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Hey robbie, thank you for the info! Could you provide us your son's Gamertag? You can Private Message it to me if you would prefer, by using the little envelope icon below my post. :) Thanks!

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My sons are both experiencing this same issue (and mostly with MW3), their activity reports show over a day of activity for certain days.  I am trying to use the reporting feature to monitor and limit their time online.  Any help you can provide is greatly appreciated.

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Hey Snidely, sorry to hear about this issue! Would you be able to post a screenshot of what you're seeing on the webpage exactly? :-)

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This has been an ongoing issue with no answers.  my sons both see these problems with COD 3 and black ops.  They watch netflix but it never shows up in reports.

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I have seen the same, also in MW3, and I have also noticed that no updates are showing up since April 1st, has anyone else seen this?

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Hey guys, do you have your own threads created for this issue? We prefer to offer troubleshooting in individual threads--this process also helps us better track and report issues to engineers who can help resolve them. :-)

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