family center activity report always says: "Sorry, we were unable to retrieve the activity data"

I can log in to xbox.com, and click on family center. Whenever I select an avatar and "View Reports", it jumps to the report screen with the animated "Loading data" icon, as if it's trying to gather the data..... and eventually responds with:

 

Sorry, we were unable to retrieve the activity data.

Please try again later.

 

This has been like this for MONTHS. These reports are the main reason I got the family pack. What gives?

 

 

 

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Last updated July 4, 2018 Views 9 Applies to:

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Hey si f900! Can I have you create a new thread for us to troubleshoot in since this thread is dated back to last year. This will allow us to provide you the support you need and let this thread rest. Make sure to include a detailed description and any steps you've tried thus far. :)

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Do you have to "enable" the reports? All I get when checkign is a message saying   "No Activities"

???

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Hey there Puppy! I'm sorry to hear you are also having an issue here. For our best assistance for you and the OP, we ask that you please create a new thread in this forum detailing your issue. We'll be happy to assist you there, thanks!

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I am experiencing the same issue as the OP reported. Before you ask me to clarify the issue and the errors, why don't you try and read the first post of this thread and see what it tells you?

Since that probably isn't in your script, here's the deal:

You mouse over an avatar of one of the family members on your gold membership. A panel comes up offering you the chance to "View Reports" for a particular member.

You select it and get an error message that apparently, based on this thread, has been going on for over a year now:

"SORRY, WE WERE UNABLE TO RETRIEVE THE ACTIVITY DATA.

Please try again later."

So, like the other people on this thread, I'd like to know how to address this. Is it a setting that requires enabling?

Thanks very much - standing by for a useful response.

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Greetings, Biteable! Sorry to hear you're having trouble with your Family Center. I understand situations like this can be frustrating, and I apologize for the inconvenience. That said, I have a few clarifying questions that will help us get the troubleshooting process started.
 

First, can you explain the exact issue that you are experiencing with regards to your Family Center Activity Reports? Please be sure to include any error messages you are encountering as well. What troubleshooting steps you have tried so far? Any further details you can provide would be very much appreciated.
 

Thanks very much, Biteable. Standing by for your response.

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BUMP!  Here we are almost a year later and no answer to this.  I bought my machine 2 months ago, and as stated above by someone else, this was the only reason I agreed to Xbox Live in the first place.  Please resolve this!!

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Hey guys! I'm so sorry I missed this thread. I did some asking about this and it looks like the proper team is already aware of this issue and are working to correct it. Unfortunately I don't have any more information than that, nor do I know what their ETA is. I will do what I can to stay apprised of this issue myself and will deliver any information to this thread when I learn about it. 

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This needs to be addressed by Microsoft soon!

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no responses from anyone in forum support at all? I thought I saw something stating that the forums were monitored and that support reps would assist M-F. No responses in a week.

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Same problem here.... tried to contact microsoft directly and no one has a clue.... need a response please!

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