2) If that fails, contact Support and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 1, and submit a UE Request to have Microsoft
Accounts send you a password reset. It is faster to have the Agent call you by going to
support.xbox.com/contact-us or you can look up the phone number from the 1st web link in the .sig shown below.
3) Should all THAT fail,
A) If you already have a second Microsoft Account (formerly known as the Windows Live ID) you can skip step B/B1/B2 altogether
B) Make a new Microsoft Account at
http://startup.live.com which after you complete it should lead you to the Account Summary
B2) If you are prompted to confirm the email address, please do so.
C) Complete the security information by clicking on the Edit Security Info link below. Make sure to add the Security Question down below as well as a cellular number in the Phone Numbers field and an alternate email address which is different from the Microsoft
D) Then, enter
go.microsoft.com/fwlink in the address bar of your browser. Fill in the form there, with the subject EMAIL BEHIND MICROSOFT ID IS BROKEN - give a good working email where their support folks can find you. Do NOT mention Xbox else the Microsoft Accounts
folks will drop you like a hot potato. Once you send the email, you should receive a response within a day, the gods willing.
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