family account xbox live

Cannot reset password because old email address has been deleted. need to reset  password for my sons account. have tried several times have spoken to support several times. need help now. 

 

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Last updated July 4, 2018 Views 5 Applies to:

Help please this is crazy. no one at support can help, do this do that and nothing......

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1) Go to http://account.live.com/acsr and fill in the form SAVE THE EMAILS SENT TO YOU

2) If that fails, contact Support and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 1, and submit a UE Request to have Microsoft Accounts send you a password reset. It is faster to have the Agent call you by going to support.xbox.com/contact-us or you can look up the phone number from the 1st web link in the .sig shown below.

3) Should all THAT fail,

A) If you already have a second Microsoft Account (formerly known as the Windows Live ID) you can skip step B/B1/B2 altogether

B) Make a new Microsoft Account at http://startup.live.com which after you complete it should lead you to the Account Summary

B1) If you don't get to the Account Summary page, go to http://Account.Live.Com and sign in there.

B2) If you are prompted to confirm the email address, please do so.

C) Complete the security information by clicking on the Edit Security Info link below. Make sure to add the Security Question down below as well as a cellular number in the Phone Numbers field and an alternate email address which is different from the Microsoft Account address.

D) Then, enter go.microsoft.com/fwlink in the address bar of your browser. Fill in the form there, with the subject EMAIL BEHIND MICROSOFT ID IS BROKEN - give a good working email where their support folks can find you. Do NOT mention Xbox else the Microsoft Accounts folks will drop you like a hot potato. Once you send the email, you should receive a response within a day, the gods willing.

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