False charges to credit card

I know I need to call Xbox Live support for this, but I just found out and it says support is closes at 1am, so I figured I would call tomorrow. Before I do that I thought I would go ahead and post something here. It seems that my account was charged falsely 2 times a couple of hours ago. First was for a 6000 point package and the second was for a 4000 point package. The first charge went through, but the second didn't. That is still $75 dollars that has been charged that I did not do. To top it all off, the points I did have vanished and all I have are 10 points now. Not even the 6000 that someone charged to my account.

I am just making sure that the right thing to do is call or is there another place I can email to request these charges be removed, get my money, and my points back. Last year a similar thing happened to my iTunes and all I had to do was email.. I did go ahead and change my password in case I was hacked or something.

 

Question Info


Last updated July 5, 2018 Views 112 Applies to:

I just looked and it says someone played fifa on my account. I don't even own fifa.

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You are correct sir.  Call Xbox Support as soon as you can:

Call Us

Phone assistance is available:

   * 9:00 A.M. to 1:00 A.M. Eastern Time

   * 6:00 A.M. to 10:00 P.M. Pacific Time

Phone numbers

   * Toll free: (800) 4MY-XBOX or (800) 469-9269

   * Direct dial: (425) 635-7180

   * Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102 begin_of_the_skype_highlighting            (425) 635-7102      

Tell them you believe your account has been compromised and that you'd like to open an "Unauthorized Access Claim."

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