Failure to Download Profile

I'm trying to download my brother's gamertag onto the family xbox so I can get it added to our family xbox live plan. However, when I try to download it, it says "Welcome (GamerTag)" then stops and says it can't download. What do I do?

 

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Last updated July 5, 2018 Views 2 Applies to:

I am also having the same problem so its not just you

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I have came up with a way to solve your issue, after searching around, XBOX seemed to have a glitch where the Tenure (the number on your profile indicating how long you have had xbox for) seemed to glitch for most people cause it to show the incorrect number.To fix this xbox is making everyone recover their gamertag back to their console.To fix the problem you are having, go to the hard drive and select Y on the controller.Then clear the system cache and that should fix it.

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What exactly does clearing it do? Will I have to recover the rest of my GTs also?

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Clearing the cache just gets rid of the useless files on the hard drive.It doesnt hurt anything at all.In fact it is recommended.Also, you will need to recover all the gamertags that aren't on your hard drive at the moment.In other words, any profile you can't sign into needs to be recovered.The others should be fine,

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Tried it, still won't recover. Does it maybe have something to do with the number of Gamertags that have been downloaded onto the xbox? Just spitballin...

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No that shouldn't matter at all.It may be a connection thing.I suggest just letting the process run overnight and see if it recovers by morning.

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