failure to connect to my router

 I just moved, and its not the first time I've had to change routers, but this time it wont connect no matter what i do. All of the recommended steps have failed me, and iv tried to restart everything multiple time just to satisfy my mounting frustration.  

W: 0000-0000
X: 8000-0011
Y: 0000-0000
Z 0000-0000
ID FFFF-FFFF
L: 8015-1000Q:8007-0435
T: wireless 
A: 0.0.0.0/0.0.0.0
G: 0.0.0.0 
D: 0.0.0.0, 0.0.0.0
N: HOME-CO22
S: WPA2
C: 0 

1) Country/state/province: U.S., Branchburg NJ
 2) modem/router: modem and router in one, **** model number TG862G/CT
3) Wireless: white adapter
4) UPnP: Unknown
5)  No NAT error or error codes
6) ISP: xfinity 

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hello.Iam very sorry to hear your having plroblems..Have you tried to directly wire into your router?or just wireless?

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Try using a new ethernet cable, if you're wired into the router directly. If you're using wi-fi, try contacting the Router manufacturer for troubleshooting.

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Hi there. Sorry to hear that your having problems. I see you're using the xbox wireless adapter to connect to your router. Can you tell me what color the light on your adapter is showing?

A Green adapter means it fully configured.

No light means there is no power reaching it. Check all your cables.

A red light means your adapter is connected to power and ready to be configured.

However, if the red light is flashing or blinking it means you may be experiencing a hardware failure.

in the case that you may be experiencing a hardware failure please contact xbox support.

support.xbox.com/.../contact-us

Check your light and let us know what color it is.

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Thanks Alice! I completely forgot about the adaptor light >.< the light is straight red, don't I need a disk to configure it? I forget, its been so long.

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Here you find more info about setting it up:

support.xbox.com/.../wireless-g-network-adapter (Specific for your adapter)

and

this:

support.xbox.com/.../wireless (specific for Xbox Live)

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It looks like you probably need to do some configuring to the router maybe just type in the ip address of the router in the browser and it should bring it up and if it ask for a password just call Comcast and they'll let u know what it is.

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I don't believe you need a disc. Just enter your information manually. Glad I could be of service. Let us know when if you get it up and running or need more elp.

   Unplug the Xbox 360 Wireless Networking Adapter from the USB port if you are using one.

   Press the Guide button on your controller, go to Settings, and then select System Settings.

   Select Network Settings.

   Select your wireless network name, if you are prompted to do so.

   Select Configure Network.

   On the Additional Settings tab, select Restore to Factory Defaults. When you are prompted, select Yes, restore factory defaults.

   Note This resets ONLY the network settings and not other console settings.

   Turn off your console.

   If you are using an Xbox 360 Wireless Networking Adapter, plug it back into the USB port.

   Turn on your console.

Solution 3: Configure your wireless settings

   Press the Guide button on your controller, go to Settings, and then select System Settings.

   Select Network Settings.

   Select your wireless network name, if you are prompted to do so. Enter your wireless password, if you are prompted for one, and then select Test Xbox Live Connection. If you still cannot connect, try the next solution.

   Select Configure Network.

   On the Basic Settings tab, select Wireless Mode.

   Select Scan for Networks.

   Select your wireless network name. Select Scan for Networks.

   Enter your wireless network password, and then select Done.

   Press B on your controller, and then select Test Xbox LIVE Connection.

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And one more thing make sure that on your wireless setting on your xbox it says automatic DNS  not manual i had the same problem and it right in front of face the whole time.

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I would suggest Resetting the Factory (Network) Settings. Tap on the silver Guide button again, go two clicks to the right, choose Settings, System Settings,  Network Settings, then choose your connection (WIRED if Ethernet, otherwise the SSID of your WiFi connection), then Configure Network. Copy down the settings for IP (auto/manual, IP address, subnet mask and gateway) as well as DNS (auto/manual, primary DNS server, secondary DNS server), then go one click right to Additional settings. If anything is _not_ blank or Not Set, make a note of those settings as well, then go to the bottom and choose Restore to Factory Defaults and confirm. Then power down the console, wait 8 secs or more, power back up and reconnect.

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Hi,

I know there are issues with that router and the Xbox Slim's adapter, it maybe that the it also has a problem with the other Xbox adapters:-

www.unofficialguidetolive.co.uk/.../162-wireless-gaming-official-wireless-adapter-incompatibility-list

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