Failed to remove old credit card Erased my 12month gold card

After calling to remove an old credit card and buying a 12month gold card I was still being charged under my old cancelled card and the new gold card was missing from the live system. We had screen approval of our card. You say you have no record of conversation June 30th but you took a new visa card that day to pay oweing for cancelled card. Your agent waited on phone with me for my 12month gold card approval. You have no record. All I have is my receipt proving I purchased. You will not help us. My son is devastated. He can no longer message his friends. You already received my 60 dollars . If you have lost or had a glitch in your system with this I can't trust you would not lose it again. I will not buy more xbox points cards or live cards. In 6 months we spent 1000.00 on xbox. In the next 6 months I will spend zero if you do not fix our live account.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

first if you ask that the creditcard be removed before the subscription expires

you have to wait for the prepaid code issued by XBOX before you can add any other prepaid code

the account gets canceled and sent to escalations team for prepaid codes

the account remains locked for 4-7 business days and no subscriptions can be added while the account is locked

 

for the prepaid card issue you have to contact support

 

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Yes, we called in and paid the oweing on the closed account. Your phone support agent must not have known we could not use our prepaid card yet because they had us enter it while they waited on phone.They said it would just take a few minutes for our payment to clear the account for the prepaid card to be used.  It did register and go through as a gold 1 year card so the agent and myself were happy at the time. Phone support will not help me as I have recycled all packaging and card. I am just left with receipt and matching debit card as proof I paid, but apparently I am out of luck.

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i'm not support LOL

i'm just a xbox live user like you

 

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there is noone but phonesuppoprt who can help you in this case sorry

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Oh well thanks for reading my pain.

Cheers

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