Failed to connect Xbox Live

When I power up Xbox360, system update message is displayed. So I accept update but Xbox Live connection error has oocured. I can connect Xbox Live one month ago. But now I can't. What can I do to connect Xbox Live?

What Country do you live in?: Japan
Modem brand & model number: NTT VDSL
Router brand & model number: BUFFALO WHR-AMPG
Things you have tried:
Test Xbox Live connection
Clear Xbox network setting
Clear Xbox system cache
Reboot router
Open router port
Is UPnP Enabled?: Yes
Do you have a NAT error?: No
Any Error Codes you encounter: 397f-0000-0080-0300-8007-045d
Who is your ISP?: TOPPA
W: 0000-000B
X: 0000-F001
Y: 20A8-4840
Z: 8015-1007
ID: 0006-0000
L: 0015-10F1
Q: 0015-10F1
T: Wired
A: 192.168.11.2/255.255.255.0
G: 192.168.11.1
D: 192.168.11.1/0.0.0.0

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Try downloading the update to a usb drive or burn it to a cd or dvd.  

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Try resetting your router or connection, if that doesn't work try MjrMcBeeferton's suggestion.

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Thank you for your answer, MjrMcBeeferton-san and Greyhawk 5-san. Re-setting router and connection does not solve problem. And I don't have a USB drive now. So I will try it on later.

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Greetings, Haberi. The error message you are encountering means that a storage device (memory unit or hard drive) was not found during the software update. To resolve this you'll need to follow these steps:
 

1. Turn off your console.

2. Remove all console storage devices, including any USB flash drives, external hard drives, or the internal hard drive on the Xbox 360 S console. Learn how to remove the hard drive in this support article titled "Add or remove an Xbox 360 Hard Drive". 

3. Add your primary storage device, for example, the hard drive.

4. Turn on the console

5. Try updating the console again.
 

Can you give those shots a step and let us know if the problem persists? Thanks in advance!

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у меня наверно самая глупая ошибка в windows live. установил Gta 4  и нужно заполнить в игре учетную запись, а фигня в том что у меня набираются русские буквы .а не английские , а переключатся язык не хочет. и че мне терь все время игру заново проходить?

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try using a other wired network like your mate's or try using a new wired wiring see if that helps you out,

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I'm having the same problem and i have tried every of the solutions named above, it still isn't working :(

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Hey there Pintus!
It would be helpful of you if you start a new thread. To save yourself some time, please read: START HERE! And post back in full detail (the bits that are in bold under the title "Make a post").

Thanks!

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Now I'm succeed to update with USB drive, and get connect to Xbox Live.

Thank you for all your advice!!

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Glad to hear this is resolved, Haberi. Happy gaming to you!

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