Extra Slow Downloads Over Wireless

I think there may be something up with the wireless hardware in my Xbox One. When I'm wired I get connection speeds of 13 - 15 Mb/s, but on wireless it's a pathetic 1.5 - 3 Mb/s. I know that wired will always be better than wireless, but the difference shouldn't be that extreme, and I've never had issues this bad with any of my other devices.

It's been like this since I got it, but I'm getting tired of running a cable across the house whenever I need to use the system, and it certainly feels like a defect. How do I get a professional to check this out?

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Bloodworth, please describe more precisely what network hardware You have, like it's model and how many other devices use Wi-Fi at the same time?

This can be seen because You Xbox One got low signal or use low speed connection type, like 802.11g. So to find root of the problem we must know more about Your setup.

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Hi Bloodworth,

Wireless isn't reliable, it depends on the signal and how many devices are connected. How far away are you from your router, hub or moderm?

Just go wired but its up to you.

Happy Gaming.

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The router is a Motorola NVG510 from AT&T. I have three housemates so there are times when a lot of devices are in use, but the speed using wireless is invariably slow even when nothing else is going on.

The router is located in the next room, but there's not a great way to neatly route a cable. Of course we could figure it out if it were necessary, but again if the Xbox One is the only device having issues, I'd like to make sure it's working correctly.

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Bloodworth, ok, You got gateway with 802.11n support and MIMO 2x2:2 config.

So what we need to know is can You check internal configuration of Your gateway?

If so, please check information about wireless clients that connected to it, You need Xbox One. Check what 802.11 type it use, what connection speed for it is and what signal straight.

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Sorry. I've checked through all the router's menus, and I can see the device list, but I don't see any options to get more details on each device.

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Bloodworth, I see. I'm too can't find in documentation such option.

Ok, let's try to change wireless mode from B,G,N to N only, only for test time, if this not help, You'll change it back.

1. Open Home Network

2. Select Wireless

3. Select Mode

4. Change it to 802.11n

5. Select Bandwidth

6. Change it to Wide-40Mhz

7. Select Wireless Power Level

8. Change it to 100%

9. Save

10. Restart router

After that try to test again.

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Thanks. Gave it a shot, but no improvement.

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Bloodworth, I'm sorry to hear that.

But unfortunately, then I can only suggest to use cable connection or another router with Dual-Band mode. Because of lack of information about wireless clients in Your router, we can't get some low level information, about signal straight and so on.

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There is one suggestion I may have, it may/may not work but is quite easy to reverse if not. Go into your network settings and from there to advanced. Select your DNS and change it from Automatic to primary. Set the primary as 008,008,008,008 and secondary to 008,008,004,004. Then select your alternate mac address and clear it. Your console will reboot. See if that helps. If not go back and change it back to automatic and clear the MAC again. May just be a quick fix but it got me and others a speedy download speed for games.

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