External Hard drive not recognized

My brother's external hard drive that he has had for about 9 months is no longer detected by his Xbox one. Is this happening to anyone else? Any advice?

 

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Last updated July 4, 2018 Views 60 Applies to:

is the external hard drive at least 2.0 or 3.0  and was it working before? if it was working before maby the hard drive is faulty try reformatting it and see what happens

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This has happened to me a couple of times.  Please try power cycling the console by holding the power button on it for 10 seconds until it shuts down.  If that does not work then try moving the USB cable to a different USB port on the console.

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