external hard drive no longer recognized after update

My Seagate external drive no longer is seen by the system since the update.  I have gone through the USB drive troubleshooting steps.  ANy other suggestions short of reformatting the drive?

 

Question Info


Last updated July 4, 2018 Views 102 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

I've tried 2 different drives, a 320 and a 500, usb 3.0, NTFS format. The XBONE isn't reading either of them, tried both USB ports, I got it to recognize the 320 as a media drive once. But that's it. No idea why you'd direct anyone to that page, those suggested steps are pointless (yes, I tried them).

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

tried them all, but i'm not reformatting it just yet as i dont want my files lost. it shows up as media drive only after the update so its the update not our drives.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

no I do not, that is my only device, the drive works just fine when I connect to the computer. It will connect to the Xbox and will read as a media drive, but the moment I format it for games and apps, it disappears from the console. Disconnecting and reconnecting the drive results in starting the process all over again.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey Heof1letter!

Sorry to hear that the issue is continuing to occur with both external storage devices. Just to clarify, have you tried reformatting one of your devices?

Hey KingRaclynStorm!

As the issue continued after reformatting your device, do you possibly have another device to try with your console? This way we can see if the issue occurs with multiple devices. Thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Sniper is your system ( Console OS Version is 6.2.13332.0 (xb_rel_1508.150903-2141) fre )

that is mine it was a mini update just recently it could be a preview one?

My hard drive is usb 3.0  toshiba dtb320 2tb

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi guys,

Could you please post the make, model and sizes of your drives. Personally I have a Seagate Desktop Expansion Drive that's 4TB and have had no issues whatsoever.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have tried all the steps dozens of times, I have power cycled dozens of times, I took the drive to my computer and reformatted it to see if my drive needed repaired, plugged it in xbox read it as media, I reformatted it twice, after hitting submit for formatting nothing happens the drive disappears, if i power cycle and switch ports, it will ask to format again, and again does nothing.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

WD3200BEKT in an ORICO 2588US3 enclosure  (320 GB)

Seagate SDR00F1 500GB

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey everyone!

Since there are some new folks in this thread, please make sure to try the steps that I have listed above if you haven't already. If the issue continues please let us know the following:

  • What kind of external hard drive is experiencing the issue?
  • Have you tried using a different hard drive with your Xbox One console?
  • Is your hard drive detected when you plug it into your PC?
  • When did this issue start to occur?
  • Have you already tried reformatting your hard drive?
  • Are you participating in the Preview Program?

If you have already provided the information that I have listed above, thank you, we certainly appreciated it.  If there are any items that you might not have previously included, please let us know so that we can look into this issue further. Thanks again!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have the same problem, straight after update it happened. shows up but only as a media drive , I dont want to reformat it and lose my saves and data.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.