External Hard Drive issues

Hello, I have an external hard drive I want to use to increase my storage space. I am having problems, my xbox one only recognises the drive as media storage. 

I have formatted, partitioned and ensured there is a usb 3 cable for the drive. My drive is a 1TB Western Digital My Passport Ultra. It's usb 3. http://www.staples.co.uk/my-passport-ultra-1tb-usb-3-0-portable-hard-drive-red/cbs/420301.html?price=incvat&cm_mmc=SEM_PLA-_-google-_-serp-pla&gclid=CJL4_NPPgsYCFS2WtAodRDQA2A

I have tried the drive in all of the xbones ports. The drive works perfectly fine on my laptop with no connection issues and I have always been able to add/remove files without issue. 

Xbox brand new.

Any idea how I can fix this issue?

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:
Answer

Hey,

I have the 2TB version so I know they work, so lets try a couple of troubleshooting steps!

First, check to make sure its formatted for xbox

  1. Press the Menu button, select Settings, select System, then select Manage storage.
  2. Select your storage device, then select Format for games & apps.

You will lose anything on the HDD! If you need to use it on your PC it can only be set up for media and not games.

If that doesn't work there are some extra steps you can try here.

Hope that helps!

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Answer

Ha, I missed a simple step, hadn't formatted it for the xbox, thanks very much

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