Extender keeps disconnecting from xbox live

Hello, Recently i got a new extender as i moved my xbox to a new location in my house, it was then unable to connect because the modem was too far away, so we bought a Netgear Wireless Range Extender WN2000RPT2, it works fine for the 1st 10-20 mins before going into strict NAT type. Never had i experienced that with just my normal modem then after a while it disconnects from xbox live and the only other way to get back online is turn reboot my xbox. My thought is that the extender has a different NAT to my modem, but i can't access my extender because mywifiext.net doesn't work. 

What Country/State/Province do you live in?  Australia/Queensland
Modem brand & model number: Netgear CG3100D
Router brand & model number: ?
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? black 
Things you have tried: Port forwarding
Is UPnP Enabled? Yes/no/Unknown Yes
Do you have a NAT error? If so, what is your NAT? NAT always changes from Open to Strict
Any Error Codes you encounter: 
Who is your ISP(Internet Service Provider)? Bigpond?
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:
X:
Y:
Z:
ID:
L:
Q:
T:
D:
S:
C:

 

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Last updated July 4, 2018 Views 162 Applies to:

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I moved my xbox back next to the modem and have had an open NAT ever since, but i still disconnect, but like the ISP said thats because there could be faulty wiring so yeah hes coming out tomorrow.

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If your xbox is getting an IP address in a different range when connected to the extender (for example without the extender it's 192.168.2.145 and after moving to the extender it's 192.168.60.122) then the extender is performing NAT which is what your problem is, and it's unlikely that it will have settings to fix that, you're better off running cat6 through the walls, or trying out EoP plugs, or just sucking it up and putting the xbox closer.

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@Mister Anderson if this is a class C /24 prefix, then those two addresses wouldn't be on the same network.

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I tried that twice to make sure there is nothing I did wrong, but sadly it didn't work. I contacted my ISP about the constant disconnecting and he said it could be faulty wiring inside the house. But that doesn't have anything to do with strict NAT does it?

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Well the extender does seem to be affecting your NAT status but there was nothing I could see in the manual that you could change to resolve this :(

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Okay I will try that,perhaps i will have to move my xbox back to its original positions also while looking in my router configuration i found that i had many erros such as:  TFTP Request Retries exceeded, CM unable to register, DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=00:8e:f2:42:79:88;CMTS-MAC=00:21:a0:ce:38:78;CM-QOS=1.1;CM-VER=3.0. and  ToD request sent - No Response received;CM-MAC=00:8e:f2:42:79:88;CMTS-MAC=00:21:a0:ce:38:78;CM-QOS=1.0;CM-VER=3.0.

Are these errors normal?

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Hope you get your disconnects sorted out, also don't forget to look at homeplugs/powerline adapters instead of that extender

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As a test can you connect direct to your router bypassing the extender? I'm not a fan of extenders I don't think they do  much good to be honest but it shouldn't be affecting your NAT status, connecting direct to the router will tell us more

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Hey Aussie Werewolf,
 

I noticed that you left your connection information off of the end of that post.  But, first things first, If you are getting a NAT error, you may want to do a restart of your full home network hardware, including the modem, router, and extender.
 

There are steps for How to open NAT to resolve Party and Multiplayer problems in the forums here which may help with the issue, if it's not related to the communication between extender and router. 
 

Give that a shot, and let us know the results.

Thanks!

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No it doesn't it won't affect your NAT. Well its very odd, there's certainly nothing on the extender that I can see would cause a problem, personally if wireless distance is an issue I would consider using homeplugs/powerline adapters instead of an extender

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