Extended warranty coverage issue

Hello support! My first xbox one was a grinder. I returned it to Amazon and they promptly sent a replacement. They told me to replace the bad console and send it back. Now when I go to the Xbox Online Service Center, it has a different kinect serial number which was tied to the replacement console. It won't let me add the kinect serial number for the one I have from the 1st console. Is there any way I can get this fixed?

Question Info

Last updated July 4, 2018 Views 5 Applies to:

You should be able to remove the kinect and add the original one. Check your devices.

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