exsisting profile wont load, need to download profile? Um ? What went wrong?

I just turned on my xbox, it said I was disconncted from xbox live, so I goto my profile Ive been using for over 2 years now, and it says need to download profile?  What happened to simple?now I got to wait around  wondering what to do?

 

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Last updated July 5, 2018 Views 1 Applies to:

Maybe just download your profile again? Try that as it should work. If not, come back and tell us.

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Hey MSK40! I'm not sure I'm 100% clear on the issue here, can you tell us the exact error message you're seeing? Have you tried downloading your profile? Are you being repeatedly asked to download your profile? The more details the better! Let us know. :)

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hello there

um....lol why not just try download the profile

its harmless so try it :)

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Profiles get corrupted, and by redownloading the profile, you overwrite the corrupted bits and often solve this problem.  I'd start by clearing the system cache (it's just updates plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Delete profile from your console

1) go to http://www.xbox.com/accounts & click on Sign in at upper right - if you can't sign in then STOP: DON'T delete your profile. Please call Xbox Support support.xbox.com/contact-us for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings

3) pick System

4) choose Storage

5) pick All Devices

6) choose Gamer Profiles

7) pick the gamertag

8) choose Delete, and

9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Windows Live ID for your Xbox LIVE gamertag when asked.

4) Enter the password for the WLID.

 4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and retry.

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