I have a question that I cannot seem to get a consistent answer to and could use some help.
As you are all aware, the family plans are no longer in service. It was my understanding that Microsoft was giving all profiles associated with a family plan 3 free additional months of live service. It didn't say why they were doing it; however, I assumed this was a good will type thing for the increased cost associated with maintaining a non-family plan (ie 4 accounts cost a lot). This is the information pulled from the xbox live/Microsoft web page....
"What changes were made to my current Xbox Live Gold Family Pack?
Each activated account in your Gold Family Pack has converted to an individual Xbox Live Gold membership. Each of your family’s new individual memberships has the same amount of time remaining on them as your Gold Family Pack does. Plus, we have added a bonus of 3 months to each account!* "
Now, My family plan expired early Sept. and I was anticipating getting these additional months but instead out gold membership stopped. I contacted customer service via chat and the member assured me each account would receive an email with instructions on redeeming the 3 months; this email never came. So tonight I get back on the chat line and this time they tell me that the only people that were getting the three additional months are those who had their family plans interupted/ cancelled mid subscription. This simply doesn't make a bit of sense. Are they trying to tell me that the only people who the get "bonus of 3 months" are those people who's accounts microsoft terminated early?
Obviously something isn't jiving and I am just looking for some insight into what the real deal is. Any help would be great.