Expired Card Being Charged

Hello,

I've had an expired Credit card on my account since 2009 when they couldn't be removed from your consoles, basically what happened last year is my expired card was charged for my gold renewal without my consent, as well as put on the automatic gold renewal option without my consent, i phoned up MS and they supposingly fixed the issue but i checked my account e-mail today to find that the expired card again has been charged for this gold renewal as well as it hasn't been removed from my account and i can't remove it due to payments being done off this card, but this credit card doesn't even exist anymore?

i'm in the UK so apologies if this is the wrong location to post anything..

i'll be contacting MS via telephone if possible tomorrow morning, i just need to know if i will be getting banned/suspended for something that is a fault on MS's side and not mine even though it's already been "resolved" once by a MS employee.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Hey mate, you'll definitely want to call phone support ASAP for further assistance with this issue, as they're our billing experts.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.