So after a while of not using my 360 I downloaded my profile only to find that everything on my account had been reset. My gamerscore, avatar unlocks, and previously purchased Xbox Live Arcade games were all missing. The only thing that was still there was that my avatar looked the same. I tried to resolve this through customer support but was unsuccessful. Apparently they did not have access to the previous account information. I am not sure why my account would be reset simply due to inactivity but I would certainly like to at least get my purchased games back. My gamertag is ColeBie. Any help would be greatly appreciated. Thank you.