Every time i want to sign into xbox live, i have to Run the connection test?

Well, my dad moved ur internet router downstairs and ever since i have had to run the connection test every time and it worked every time. But when i click connect, it instantly says 'Cannot connect to XBOX Live' and then it says 'Run Connection Test' and every time i run that it says, you can connect to xbox live but your nat type is moderate or something like that. So i was wondering why i have to run the connection test every time!

Also, I sometimes cannot connect to xbox live, even when the test says i can.

After the test i go back and sign in, it usually works but sometimes it immediately disconnects me.

Is anyone can help with this issue, i greatly appreciate it :D


Question Info

Last updated July 4, 2018 Views 4 Applies to:

Try starting with our connection guide (forums.xbox.com/.../9.aspx) and if you are still having issues, post back here with the answers to the bold questions in the guide.

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