Ethernet port

We can not get the Ethernet port to work.  Have tried another cable and have tested cable on other electronics and functions properly.  We have never used the Ethernet port on the Xbox before ever, but moved and do not have wireless available.  When connecting says to connect the cable.  Suggestions?  Things to try?  Way to test or check the port on Xbox

 

Question Info


Last updated July 4, 2018 Views 9 Applies to:

have you tryed to dust of the ethernet port with a ear swab? and have you done this?: settings-system-hard drive-hover over HDD- hit Y- clear system cache

Computer person... also a Mopar technician.
CEO of Independent LLC

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Hi,

Unfortunately, if you've already gone through the steps of clearing your cache, trying different Ethernet Cables, directly connecting the Ethernet cable to the Cable/DSL modem and then the other end into the Xbox 360 and it's still not being detected then it definitely means that there is an issue with the consoles Ethernet port, and there's really no fix for it.

Something like this can definitely occur if you've had a power surge of any sort as power can go through the Ethernet cord to the port of the Xbox 360 and short it out.

You would need to send the console in to get repaired if you'd like to make sure of the Ethernet portion of the console otherwise you can try using wireless either internal if available or using the wireless adapter.

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Will try cleaning out the port.  The port has never been connected, hooked up to a cable or used before so I do not think a surge could have caused anything.  The system has been run completely wirelessly and hooked to a high dollar surge protector.  I guess it is possible it has been bad from the get go but since it was never hooked up this way its hard to tell

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Hi pudding,

Please keep us posted on how that goes and if you're able to try the steps listed by Hassassinade.

Cheers! 

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